Payment Problem
Something went wrong with that payment.
The payment did not complete. In almost every case this means no money has left your account — but please check your bank app before trying again, so that you do not pay twice.
What to do
- Check your bank app or statement for a payment to Vektro Networks with today’s date.
- If nothing was taken, open your invoice email and click Pay Now again, or pay by EFT using the banking details on your invoice with your invoice number as the reference.
- If money was taken, do not pay again. Email billing@vektronetworks.co.za with the amount, the date and the reference, or phone 044 023 0016. We will trace the payment and either allocate it or refund it.
Common causes
- The session timed out while waiting for a one-time PIN.
- Your bank’s online banking was temporarily unavailable.
- Daily payment limits on your account were reached.
- The browser window was closed part-way through.
If a duplicate payment does happen, we refund it in full — see our Refund & Cancellation Policy. You will not be left out of pocket.
Payments are processed by our payment service provider, Netcash. Vektro Networks never sees or stores your banking credentials. Office hours: Monday to Friday, 08:00–17:00 (SAST).