Frequently Asked Questions

Plettenberg Bay, Knysna, and the wider Garden Route. We do site visits and installations across the region. If you're not sure if we cover your area, get in touch — we'll let you know.

For fibre, yes — the line needs to reach your area (Octotel or Openserve in most of Plettenberg Bay and Knysna). If fibre isn't available, we offer 5G and LTE wireless internet, which works almost anywhere there's MTN or Telkom coverage — we do a free signal survey first. Contact us with your address and we'll let you know what's available.

It depends on which network reaches your address and the speed you need. All our packages are uncapped, unshaped and month-to-month, with a free-to-use router supplied and configured. Send us your address and we'll check coverage and come back with a written quote.

No. Site surveys are free and there's no obligation. We come out, look at your property, understand what you need, and give you an honest quote.

It varies. The actual install in your home is usually a couple of hours. The line being run to your property by the fibre network operator can take anywhere from a few days to a few weeks depending on the area. We'll give you a realistic timeframe upfront.

Either works. We typically supply and configure a router as part of the install — that way we can support it properly. If you've got your own equipment you want to use, we'll work with that too.

Optional upgrade for properties that need serious coverage — large homes, guest houses, business premises. We deploy enterprise-grade Wi-Fi access points and manage them remotely, so when something goes wrong we can usually fix it without a callout.

Yes. Many of our clients are small to medium businesses across the Garden Route. We do business fibre, VoIP phone systems, business Wi-Fi, network security, and ongoing IT support (via The Computer Guy).

Yes, in most cases. Number porting is part of the VoIP setup. The process takes a few weeks but you can run both systems in parallel during the transition.

Absolutely. One install, one team, one bill. Most properties benefit from having networking and security designed together — saves you on cabling and labour costs.

Three ways: 1) Use the contact form on this site, 2) WhatsApp us, or 3) call us. We'll book a site survey, do the survey, and quote you — usually same-day after the survey.

Monday to Friday, 08:00 to 17:00. We don't respond outside business hours or on public holidays, but feel free to leave a WhatsApp or voice message and we'll get back to you on the next business day.